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It-Daily: Augmented reality, wearables and AI: The future of frontline workers

August 16, 2025

Byline written by Patrycja Sobera (DWS)

Contrary to long-held assumptions, frontline roles are not being automated away but augmented by AI. The key to success lies in integrating technology seamlessly into daily workflows. Without proper training and support, new tools risk hindering productivity instead of enhancing the performance of essential, customer-facing teams.