Heineken's unified approach to global IT operations
Update knowledge in seconds
Turn ticket data into polished articles while AI identifies gaps and updates content continuously.
24/7 intelligent support in any language
Deliver 24/7 multilingual support while AI resolves routine issues and routes complex problems instantly.
See support that fixes itself
Explore how augmented reality, automated diagnostics, and instant device swaps keep your distributed teams productive.
Next-Generation Service Desk
Traditional service desks slow people down. Ours speeds them up. Reduce ticket volume with self-healing Unisys Service Experience Accelerator technology, scale support without adding headcount, and adapt to your workforce's changing needs. The result? Lower costs, happier employees, and IT teams freed up for strategic work.
Solution overview
Bring your service desk into the next generation
Your workforce operates across continents, time zones, and languages. They deserve IT support that keeps pace. Unisys Next-Generation Service Desk delivers personalized technology services that quickly identify and resolve issues while prioritizing employee experience and minimizing work interruptions.
- Unisys Service Experience Accelerator technology powers intelligent automation, AI-driven insights and self-healing issue resolution
- AI-powered knowledge curation automates article generation and enables ML-driven gap analysis and intelligent updates
- Unisys Digital Assistant chatbot delivers instant, multilingual support with context-aware responses and seamless escalation to human agents
- Omnichannel support provides multiple engagement options, including chatbots, smart vending machines, augmented reality (AR) virtual tech cafés and more
- Enhanced security and data integrity with in-tenant trusted processes and AI-driven safeguards
Grow your knowledge base automatically
Take a self-guided demo of how the Unisys Service Experience Accelerator simplifies knowledge management.
Achieve outcomes that matter to your business
IT support should accelerate work, not slow it down. When employees can resolve issues quickly and access help in ways that work for them, everyone benefits. Here's what organizations gain with Unisys Next-Generation Service Desk.
- Minimize work interruptions and boost productivity across global teams.
- Provide personalized IT support experience through preferred communication methods and languages.
- Lower operational costs while enhancing service quality.
- Increase employee satisfaction with faster access to accurate information and assistance.
- Ensure knowledge remains current, accurate and aligned with your business.
Real results from AI at the service desk
Skip the hype. Unisys and Genesys experts share proven AI strategies delivering 80% self-service success and faster resolutions.
Client stories
Omnicom's global technology transformation
Unified 70,000 users through cloud migration and standardized endpoints, achieving millions in savings and ISO certification.
Global biotech leader streamlines IT
Keeping worldwide technical support flowing freely
