AI-driven support elevates tech company experience
Transform employee experience
Move beyond monitoring dashboards. Combine metrics with strategy to drive retention and productivity.
Experience that performs
Proactive insights meet personalized support. Discover how measuring employee sentiment alongside system health drives retention and results.
Measure systems and sentiment
Your dashboard shows performance. Your employees feel something else. See how dual metrics align both.
Unisys Experience-as-a-Service
Unisys Experience-as-a-Service helps organizations measure, manage, and improve digital experiences through AI, analytics, and experience-level agreements – driving higher satisfaction, productivity, and business value.
Solution overview
Transform IT delivery with experience measurement
Your distributed workforce expects technology that works everywhere they operate. Unisys Experience-as-a-Service combines operational metrics with employee sentiment to deliver consistent digital experiences that enhance productivity, retention, and business outcomes across your enterprise.
Highlights
- Experience-level agreements: Measure employee sentiment alongside operational performance for complete visibility beyond traditional SLAs
- Experience Management Office: Analyze trends and continuously adapt IT strategies to evolving workforce needs
- AI-powered predictive analytics: identify sentiment patterns and prevent issues before they impact productivity or satisfaction
- Unified platform: consolidates device health, employee feedback, and persona-based insights into actionable intelligence
Measure what matters: XLAs
Discover how experience-level agreements (XLAs) connect IT metrics with workspace comfort to prevent friction, boost engagement, and retain top talent.
Transform IT from reactive to proactive
Stop waiting for employees to report problems. XaaS measures how technology makes your people feel, then uses AI to fix issues before they impact productivity.
Benefits
- Productivity gains: Resolve experience issues before escalation, reducing disruptions and lowering operational costs through AI-driven intervention
- Enhanced satisfaction: Empower teams consistently across remote, hybrid, and office locations with technology experiences that drive retention
- Accelerated readiness: Reduce time to productivity through faster onboarding and improved first-contact resolution rates
- Measurable value: Connect technology investments directly to tangible outcomes in employee performance and customer satisfaction
Why smart offices get better attendance
Discover practical solutions for creating workspaces that match how modern teams work.
Client stories
Unified IT operations boost productivity
Proactive support drives 95%+ satisfaction
Modern IT support elevates passenger service excellence
