CXOtoday: How agentic AI reshapes workplace productivity

The mindset shift successful adopters make 

Most companies treat AI like software: install once and move on. Weston Morris, Unisys' senior director of global strategy for Digital Workplace Solutions, recently shared with CXOtoday how agentic AI works differently when done right. 

Morris addresses a critical reality: the companies seeing real results treat AI implementations as ongoing programs rather than one-time projects. He covers practical applications across finance, supply chain management and customer service, where smart conversational agents move beyond simple keyword responses to develop dynamic contextual awareness. 

"The biggest mindset shift is understanding that most of these applications aren't one-off projects — they're ongoing programs," Morris explains. "They require continuous maintenance, updates and management." 

See how Unisys helps organizations develop strategic AI programs that deliver sustainable productivity gains.