TechNative: The great knowledge exodus: How AI is rescuing field services from the retirement crisis

Byline written by Patrycja Sobera (DWS)

As experienced field technicians retire, the industry risks losing critical institutional knowledge. To address this, organizations are leveraging AI and digital twins to preserve expertise, accelerate onboarding, and improve operational resilience. Acting now is essential to capture and scale tribal knowledge before it disappears, ensuring future-ready field service capabilities.