IDC Spotlight: The value of a data-driven knowledge workplace

Using smart technologies, curated context, and AI to reshape enterprise knowledge management

Organizations today recognize that their knowledge is one of their greatest assets, and leading organizations are finding innovative ways to make it useful for their teams. With nearly three-quarters of companies expecting generative AI to bring significant value to their operations, the race is on to build smarter, more responsive knowledge ecosystems that support every employee.

IDC’s new research, The Value of a Data-Driven Knowledge Workplace, explores how forward-thinking companies are building knowledge ecosystems where employees can find organized, actionable insights. The paper features Unisys Service Experience Accelerator as a technology that enables these capabilities.

Organizations working with Unisys can:

• Automatically identify and fill knowledge gaps in real time
• Deliver contextual, personalized responses that make sense for each user
• Keep knowledge bases current and accurate through AI-powered curation
• Reduce support ticket volumes while improving employee satisfaction
• Maintain secure, in-tenant AI operations that protect sensitive information

Explore how companies are shifting from reactive knowledge capture to dynamic, evergreen ecosystems that accelerate onboarding, improve self-service, increase user satisfaction, and drive better business outcomes.