Flowserve

Setting new horizons in motion

As Flowserve and Chart Industries come together, we’re energized to elevate our partnership and accelerate innovation alongside you. We’ll continue to deliver forward-thinking, scalable solutions that evolve with you. Together, we’ll shape the future by optimizing delivery, advancing user experiences, and boosting productivity across your expanded global teams.

Solutions built for now, and what’s next.

20+ years delivering value and innovation through simple, sustainable and scalable solutions.
Connecting you globally across 300+ Flowserve and Chart Industries locations.
Always prioritizing operational efficiency to ensure uninterrupted employee productivity.

Your all-in-one partner for
end-to-end success

Deliver extraordinary employee experiences

Technology should adapt to your employees – not the other way around. Unisys Experience as a Service measures and optimizes your hybrid workforce's tech experience, resolving IT issues before your team notices. Experience a frictionless digital workplace through our AI-driven service.

Highlights:

  • Establish and track Employee experience baselines with custom Experience level agreements
  • Identify and resolve Employee experience issues through data-driven analysis
  • Generate predictive insights using AI-powered analytics

Benefits:

  • Boost customer satisfaction through enhanced digital capabilities
  • Create an engaging, intuitive work environment
  • Increase productivity with proactive IT issue resolution
  • Attract and retain talent with data-driven workplace improvements
  • Optimize operations using AI-powered insights

Bring your service desk into the next generation

A successful IT service desk interaction is defined by more than whether the problem was fixed – it’s about the employee experience. Enable work with minimal interruptions with Next-Generation Service Desk. Deliver personalized technology services that quickly identify and resolve issues.

Highlights:

  • Omnichannel support offers users multiple support options, including chatbots, service portals, in-person assistance and more
  • Provide real-time, AI-driven guidance for faster issue resolution and improved user satisfaction
  • Enhance security and data integrity with in-tenant trusted processes and AI-driven safeguards
  • Facilitate global support with instant translation services for multilingual communication
  • AI-/ML-powered automation and advanced analytics
  • Live chat translation for an extensive range of languages
  • Continuously improve the quality of your knowledge with AI-generated articles, ML-powered gap analysis and ongoing updates
  • Live chat translation for an extensive range of languages
  • Continuously improve knowledge quality with AI-generated articles, ML-powered gap analysis and ongoing updates

Benefits:

  • Minimize interruptions with streamlined workflows for faster issue resolution
  • Provide a seamless, personalized IT support experience through preferred communication methods and languages
  • Adapt to changing business needs and scale services up or down as required
  • Resolve service issues faster with AI-powered tools including Service Experience Accelerator
  • Harness smart tools to uncover gaps in your knowledge base and proactively fill them, ensuring content remains accurate, continually optimized, and aligned with evolving business needs
  • Ensure continuous support with an AI-powered chatbot that provides accurate, context-aware responses and escalates complex issues to human agents when needed, enhancing both efficiency and user satisfaction

Learn why the Unisys Next-Generation Service Desk earned The HDI Awards’ “Best Service and Support Culture” and “Best Service and Support Organization.”

Empower innovation by modernizing legacy apps

Applications should advance, not stall, your initiatives. With the Application Transformation Solution, you can move business applications to the cloud and transform your operations. Whether you migrate from on-premises to public or private cloud, you can do it safely and securely with Unisys.

Benefits:

  • Reduce costs and improve efficiency
  • Enhance performance and user satisfaction
  • Speed up time to market
  • Boost user engagement and loyalty
  • Innovate and securely deploy features quickly
  • Improve application accessibility

Fast-track your AI success with agile solutions

Build your organization's future with a scalable, secure AI infrastructure engineered for high-volume data processing. Our solutions help your teams deploy AI models smoothly while maintaining clear visibility and governance across operations. Together, we create the foundation for sustainable AI growth.

Simplify and transform your data center strategy

The best resolution to service outages is to avoid them. The Data Center Management Solution consolidates monitoring and response in one unified service. Integrated monitoring tools, complete services mapping and AIOps help to avoid disruption and automate service delivery.

Highlights

  • Centralized management and control
  • Automated, AI-led operations
  • Consolidated, real-time monitoring and reporting
  • Capacity planning and management
  • Predictive uptime and performance management

Benefits

  • Gain scalability and elasticity
  • Pay for just the resources used
  • Remediate issues before they disrupt business
  • Gain clear visibility with actionable insights
  • Run your data center with less manual labor

Your partner in innovation

Jeff-Coker

Jeff Coker

Client Executive
Sandeep Dandepu

Sandeep Dandepu

Client Delivery Executive
Tim-Rashkin

Tim Rashkin

Sr. Solution Director, DWS
Patrycja-Sobera

Patrycja Sobera

SVP & GM, DWS
Joel-Raper

Joel Raper

CCO